At a glance
What’s covered | Hashboards, PSU, control board, fans |
|---|---|
What’s not | Cabling, chassis, firmware, anything added or changed after certification |
How long | 180 days of covered operation, or 7 months from delivery — whichever comes first |
What that means | Roughly 85% uptime. Days your machine doesn’t report don’t count toward the 180 — and don’t extend the 7 months |
Per claim | The lesser of one hashboard replacement or 60% of what you paid for the unit |
All claims on one machine | Up to 100% of what you paid for the unit |
What it costs | Nothing. Bundled with the equipment, never sold separately |
What you must do | Keep telemetry flowing, operate inside the Operating Envelope in Section 7, and act on alerts |
Can we shut a machine down? | Yes — to prevent damage we’d otherwise pay for. You can restart it any time (§2.3) |
Can you switch that off? | Yes, and you keep coverage — but then you must act on our pre-failure notices yourself (§2.5) |
Does non-payment kill it? | No. Coverage never depends on your credit balance |
Transferable? | Yes — $15, remaining days only |
This box is a summary. The sections below are the actual terms.
1. Who gives this warranty, and to whom
This Limited Warranty is given by Wright One, Inc., a Texas corporation (“Wright One,” “we,” “us”), to the original purchaser of the equipment identified by serial number on the accompanying WrightProof certificate (“you,” the “Owner”), and to any subsequent owner to whom coverage is transferred under Section 13.
This warranty is provided at no separate charge as part of the sale of the equipment. It is not sold separately, not separately priced, and not negotiable as a separate purchase. No part of the price you paid is allocated to it.
Where you bought through an authorized reseller or dealer, the reseller is the seller and Wright One is the warrantor. The reseller does not give this warranty and has no authority to change it, extend it, or make any promise about it on our behalf.
Which version applies. The version of this Limited Warranty in effect on the date your equipment was delivered governs your coverage. We keep an archive of prior versions, and the version governing each of your machines is shown in the portal.
2. What is covered
We warrant that, during the Coverage Period in Section 4, the following components will be free from defects in materials and workmanship under normal operation within the Operating Envelope in Section 7:
- hashboards
- power supply unit (PSU)
- control board
- fans
These are the “Covered Components.”
Not covered: cabling, connectors, chassis, brackets, heatsinks and thermal interface material, immersion or hydro conversion hardware, firmware and software, and any part added, substituted or modified after certification.
2.1 Fans
Fans are covered on the same terms as every other Covered Component. Two points specific to them:
- Fans are wear items. A fan that has reached the end of its service life through normal use has not failed defectively, and replacing it is maintenance rather than a warranty claim. A fan that seizes, loses bearings, throws a blade, or fails electrically inside the Coverage Period is a covered failure. We will tell you which of the two we think it is, and show you the RPM and duty-cycle history we relied on.
- We alert before we replace. We monitor fan RPM, duty cycle and degradation signatures, and will flag a fan that is trending toward failure. Acting on that alert is the cheapest possible outcome for both of us, since a fan replaced early is a fan that never cooked a hashboard.
2.2 When a covered fan failure damages something else
If a fan failure causes a thermal excursion that damages another Covered Component, the resulting damage is covered too.
We will not deny a hashboard claim on the ground that the machine ran outside its thermal envelope where the excursion was itself caused by the failure of a covered fan. The exception is where you were alerted to the failing fan and did not act within a reasonable time — in that case we may deny the consequential damage while still covering the fan.
This is a deliberate limit on Section 7.4. It exists because a customer should not lose a hashboard claim because a part we warrant stopped working.
2.3 Protective shutdown — we may stop a machine to prevent covered damage
Because we pay for the damage, we need to be able to prevent it.
Where we detect a condition that in our reasonable judgment presents an imminent risk of damage to a Covered Component, we may reduce power to, throttle, or shut down the affected machine, and you authorize us to do so. Typical triggers are a failed or failing fan, chip or board temperature above the hard limit, thermal runaway, severe board imbalance, and PSU fault.
How it works:
- We act on the affected machine only — not your Site, not your fleet. We reduce or stop that unit.
- We tell you immediately, at the same time or as soon as practicable afterward, identifying the machine, the trigger, and the reading that caused it.
- You can bring it back up. The machine is yours. You may restart it at any time through the portal or on site, and we will not re-shut it down for the same condition within the same event.
- If you restart it without clearing the condition, consequential damage from that condition is excluded. The fan itself stays covered. The hashboard it then cooks does not.
- A protective shutdown does not consume Days of Covered Operation for the period the machine is down at our direction.
We are not liable for lost production during a protective shutdown, including lost hashrate, mining revenue, or curtailment and demand-response payments. Section 15.3 applies.
2.4 This is a right, not a duty
Nothing in Section 2.3 obliges us to detect any condition, to act on one, to shut anything down, or to shut it down in time. We may exercise the right or not, in any given case, at our discretion.
Detection depends on telemetry that can be delayed, incomplete or absent — and a machine that has already failed reports nothing at all. Our having the ability to shut a machine down does not make us responsible for shutting it down, does not create a duty of care to do so, and does not shift responsibility for site monitoring and protection away from you. Section 8 continues to apply in full.
2.5 If you turn protective shutdown off
Some operators cannot grant a third party the ability to stop machines in their building, and hosting agreements often prohibit it. You may turn protective shutdown off and keep your coverage, by taking on the responsibility yourself under this Section.
You can disable it for a Site or for individual machines. Before we act on the instruction we will show you what changes and require you to confirm it, and we record the confirmation, who gave it, and when.
What changes. We stop acting on the machine. Instead, when we see a failure developing, we tell you and you act. If you act, you keep your coverage. If we tell you and you do nothing, the failure is on you.
What counts as us telling you — a Qualifying Failure Notice
We can only rely on this Section where we issued a Qualifying Failure Notice, which means a notice that:
- identified the specific machine and the specific component we expected to fail;
- was generated by our predictive model at or above the confidence threshold we publish for this purpose, which will not be set below 95%;
- reached you at least 48 hours before the failure occurred;
- stated the action we required and the deadline for taking it; and
- was delivered to the contacts designated on your Account and confirmed as delivered — through in-portal acknowledgment, a delivery receipt, or our escalation procedure where neither is received.
These five conditions are limits on us, not promises about our predictions. They set out what we must be able to show before we can decline a claim under this Section. Where any of them is not met, this Section does not apply and the claim is assessed under the ordinary terms of this warranty.
We publish the current confidence threshold and lead time, and the methodology behind them, in the portal.
What you have to do
On receiving a Qualifying Failure Notice, acknowledge it and take the required action by the stated deadline. The required action will be one of: shut the machine down, reduce power or clock to a stated level, replace the identified component, or schedule service with us.
If you act, you keep your coverage — including if the component fails anyway. Acting in good faith on a notice never costs you a claim.
If you cannot act by the deadline, tell us. Where you tell us and we agree an extension or an alternative, that governs. Curtailment, a parts delay, a site access restriction and similar constraints are real, and we would rather adjust the deadline than lose a machine.
What happens if you do nothing
Where you received a Qualifying Failure Notice, did not take the required action, did not tell us you could not, and the component then failed as described:
- that component is not covered, and
- damage to other Covered Components caused by that failure is not covered.
The rest of the machine remains covered, and the rest of your fleet is unaffected. This is a targeted exclusion tied to a specific notice about a specific component, not a loss of coverage.
If nobody is receiving the notices
This arrangement only works if there is somebody on the other end. You will maintain at least one monitored contact on the Account capable of receiving notices and authorizing action. Where notices to every designated contact fail delivery for more than 14 consecutive days, or where designated contacts do not acknowledge notices at all across that period, we will tell you, and if it is not corrected within a further 14 days coverage for the affected equipment is suspended until it is. Section 2.6 governs coming back.
This does not create a duty
Nothing here obliges us to predict any failure, to detect one, to issue a notice, or to issue one in time. Section 2.4 applies in full. Our failure to give notice of a failure we did not predict, or predicted too late, is not a breach of this warranty and does not create coverage that would not otherwise exist — and equally, it is never a reason to deny a claim that is otherwise covered.
Why this is the deal
We pay for damage this warranty covers, and most of it is preventable in the window between a component degrading and a board cooking. Either we act in that window or you do. What we cannot do is carry the risk while nobody acts.
2.6 Coming back into coverage after a suspension
This section applies whenever coverage resumes after a suspension — telemetry lost under Section 11.3, or notices going unreceived under Section 2.5.
Coverage does not simply switch back on. A machine that ran uncovered may have accumulated damage we never saw, and we are not able to take on a failure that was already developing. So a machine has to show us it is still in comparable condition before it is covered again.
Short gaps: no requalification. Where the suspension lasted 7 days or less, coverage resumes as soon as the condition is corrected. Brief maintenance windows and short outages do not trigger anything below.
Longer gaps: requalification. Where the suspension lasted more than 7 days, the machine enters a Requalification Period of 7 days of continuous telemetry with protective shutdown enabled. During that period:
- the machine is not covered, and
- Days of Covered Operation do not accrue.
At the end of it we compare the machine against its WrightProof certified baseline and against its condition when coverage was suspended, on:
Hashrate | At least 95% of the lower of its certified hashrate or its hashrate at suspension |
|---|---|
Per-board output | No board materially below its share, and no board offline |
Thermals | Chip temperature and cross-board imbalance within the Operating Envelope in Section 7.1, with no excursions during the period |
Cooling | Fan RPM and duty within normal range for the model and ambient conditions |
Errors | Hardware error counts within the normal band for the model |
Faults | No unresolved fault or failure indicators |
If it passes, coverage resumes for whatever Days of Covered Operation remain, provided the 7-month outside limit in Section 4.1 has not passed.
If it does not pass, coverage does not resume. We will tell you exactly which measure failed and show you the data. You may repair the machine at your own cost and requalify it as many times as you like, subject to the 7-month limit.
2.7 What requalification does and does not do
The baseline resets. Once a machine requalifies, its requalified condition becomes its covered baseline — not its original certified condition. Performance lost during the uncovered period is not a covered loss and cannot be claimed later.
Requalification is not a clean bill of health. It establishes that a machine looked sound across the measures above at a point in time. It does not establish that it is undamaged. A failure attributable to a condition that arose or worsened while coverage was suspended remains excluded, even where it appears after the machine has requalified. Where we rely on that, we will show you the telemetry record from the uncovered period that supports it — and if we do not have that record, because the machine was dark, Section 6.1 governs and we adjudicate on what exists.
The 7-month clock never pauses. Not during a suspension, not during a Requalification Period. Time spent out of coverage is time gone.
3. What this warranty is not
This warranty covers component failure. It does not guarantee outcomes.
We do not warrant that your equipment will achieve any particular hashrate, efficiency, uptime, revenue, profitability or useful life, or that it will perform at your Site as it performed during certification. A WrightProof certificate records observed condition at the time of testing under our test conditions; it is not a promise of future performance.
This warranty does not cover lost production. If a covered component fails, we repair or replace it. We do not compensate you for hashrate, mining revenue, block rewards, pool payouts, curtailment payments, or power and hosting costs during the period the machine was down. Section 15 sets this out in full.
Monitoring is not a warranty promise. Alerts, failure predictions and fault attribution are advisory. If an alert fails to fire, fires late, or does not reach you, that is not a covered event, does not extend or pause coverage, and does not create a claim. You remain responsible for your own site protection — see Section 8.
4. How long coverage lasts
4.1 The two limits
Coverage runs until the earlier of:
- 180 Days of Covered Operation, as defined in Section 4.2; or
- 7 months from the delivery date of the equipment.
When either limit is reached, coverage ends. Days of Covered Operation unused at the 7-month mark expire and are not refunded, credited or extended.
What the two limits mean together. 180 days of operation inside a 7-month window works out to roughly 85% operational uptime. Coverage is designed for equipment that is actually running and reporting. Run and report at about 85% of days or better and you will use the full 180 days before the window closes. Run materially less than that and the 7-month limit will end coverage with days unused.
4.2 What a “Day of Covered Operation” means
A Day of Covered Operation is a calendar day (UTC) on which the covered equipment reported telemetry to Wright One for at least 12 hours.
A day does not count toward the 180 if the equipment did not report telemetry for that day — whether because it was powered down, curtailed, disconnected, in transit, undergoing repair, or unreachable for any other reason.
Coverage is not consumed by days your equipment was not running. It also does not extend past the 7-month outside limit no matter how many days went unused.
4.3 A worked example
Equipment delivered 1 March.
Period | What happened | Days accrued | Running total |
|---|---|---|---|
1–31 March | Running and reporting every day | 31 | 31 |
1–12 April | Curtailed, machine dark | 0 | 31 |
13 April – 31 May | Running and reporting | 49 | 80 |
1 June – 20 July | Running, but 6 days of network outage | 44 | 124 |
21 July – 30 Sept | Running and reporting | 72 | 196 → capped at 180 |
The 180th Day of Covered Operation falls in mid-September, and coverage ends there.
Had the machine been dark longer, 1 October — 7 months from the 1 March delivery — would have ended coverage first, even with days unused.
4.4 You can see the counter
Your accrued Days of Covered Operation, remaining days, and outside expiry date are shown in the portal for every covered machine and update daily. If you believe the counter is wrong, tell us and we will review it under Section 6.
5. What we will do
If a Covered Component fails during the Coverage Period and the claim is not excluded under Section 9, we will, at our option:
- ship a replacement part to your Site;
- receive the failed component at our facility and repair or replace it; or
- receive the whole unit and repair or replace it.
Replacement parts may be new, refurbished or functionally equivalent, and become your property; the parts they replace become ours and must be returned on request. Where we ask for a failed component back, we will tell you at the time and state who pays for the return shipment.
We pay for the covered part and covered labor. You pay shipping and handling as published at the time of the claim, except where we have said we will fund a return label.
5.1 The ceiling on what we will pay
Per claim. Our obligation on any single claim will not exceed the lesser of:
- the value of one hashboard replacement for that unit; or
- 60% of the price you paid for that unit.
This applies to each claim separately and resets for each new claim — a claim paid at the ceiling does not reduce what is available on a later, unrelated claim.
Across all claims. Our total obligation for any one unit, across every claim during the Coverage Period, will not exceed 100% of the price you paid for that unit. When cumulative repair and replacement value reaches that amount, coverage for that unit ends.
5.2 Turnaround
We will use commercially reasonable efforts to process claims promptly. We do not guarantee a repair or replacement turnaround time. Parts availability, carrier performance, and the age and generation of the equipment all affect it, and older equipment can take materially longer.
6. How we measure, and what happens when we disagree
6.1 The order of sources
Where a measurement determines accrual, coverage or a claim outcome, we use the first available of:
- telemetry received through the Wright One Agent or a direct integration for the machine and period in question;
- Site-level metering or monitoring data you supply, where machine-level telemetry is unavailable;
- logs or records you supply, where neither of the above is available; and
- manufacturer nameplate or published specification for the model, where no measured data exists.
At tier 4 we use nameplate values without adjustment for undervolting, underclocking, custom tuning, low-power or high-power modes, or non-manufacturer firmware.
Where you have not provided measured data, ambiguity is resolved against the party who could have provided it. This is why keeping telemetry flowing matters — it is the evidence that protects you as much as us.
We may change this hierarchy on reasonable notice.
6.2 Measurement is not exact
Telemetry from mining equipment is subject to reporting gaps, clock drift, rounding and transient error. Short-term variance in a measured or accrued figure is expected and is not a breach of this warranty.
If a figure that determines coverage or accrual is wrong by more than 5% for a given machine and period, tell us and we will investigate. Where our records are incomplete or wrong for a reason within our control — an ingestion outage on our side, for example — we will correct the record and credit the affected days. That correction is your sole remedy for a measurement error.
7. Operating Envelope
Covered equipment must be operated within these limits.
7.1 The machine
Parameter | Limit |
|---|---|
Maximum chip temperature | 85 °C |
Maximum chip temperature imbalance across boards | 10 °C |
Voltage | Within the manufacturer’s rated range for the unit |
Frequency | Within the manufacturer’s rated range, or a Wright One authorized profile |
Power limit | Within the manufacturer’s rated range, or a Wright One authorized profile |
7.2 The Site
Parameter | Limit |
|---|---|
Ambient (inlet) temperature | 0 °C to 45 °C |
Ambient relative humidity | 10% to 90%, non-condensing |
Air quality | Filtered air. Free of standing dust accumulation, corrosive atmosphere, salt air, smoke and combustion products |
Electrical supply | Within the manufacturer’s rated input voltage and frequency, properly grounded, protected against surge and phase loss |
Physical | Dry, secure, not subject to flooding, washdown, condensation or roof leaks |
7.3 Firmware
Covered equipment must run manufacturer stock firmware, or firmware Wright One has authorized for that model, and must have manufacturer thermal and over-temperature protections enabled.
These conditions affect coverage:
- running firmware we have not authorized for the model;
- a tuning, autotune or overclock profile that we have not authorized and that operates the machine outside Section 7.1;
- disabling, bypassing or raising manufacturer thermal protection, over-temperature shutdown or fan failsafes;
- modifying the firmware or its configuration to misreport temperature, hashrate, fan state or power.
7.4 Excursions do not void this warranty
Operating outside the Operating Envelope does not void, cancel or terminate this warranty, and does not affect coverage of any component that failed for an unrelated reason.
An excursion is a basis for denying a specific claim only where we can show, from the logged record, that the excursion caused or contributed to the failure being claimed. We will show you that record when we rely on it.
Section 2.2 limits this. Where the excursion was caused by the failure of a covered fan, we will not use it to deny the resulting damage to another Covered Component.
The same rule applies to third-party firmware, overclocking, undervolting and tuning: they do not void coverage. They are grounds to deny a claim only where they caused the failure.
7.5 We log excursions and warn you
We log excursions when they occur and will warn you in the portal when we detect an approaching limit. A warning is a courtesy, not a condition — the absence of a warning does not mean no excursion occurred, and does not waive an exclusion.
7.6 Required actions and service bulletins
Where we identify a condition affecting a model, generation, component batch or serial range that is causing failures across the fleet, we may issue a Service Bulletin specifying a required action and a deadline — for example, replacing a fan of a particular type, updating to a specific firmware version, reducing a power limit, or improving filtration at a Site.
Bulletins are published in the portal and sent to the email on your account, and apply to equipment identified in them, including equipment already in coverage.
What a bulletin can do: where you do not complete a required action by its deadline, we may deny a claim for a failure that the required action would have prevented. The same causation rule in Section 7.4 applies — we must show, from the record, that the condition the bulletin addressed caused or contributed to the failure claimed.
What a bulletin cannot do. A bulletin cannot reduce the Covered Components, shorten your Coverage Period, lower the ceilings in Section 5.1, or add an exclusion unrelated to the condition it addresses. Those are terms of this warranty, and Section 14 of the Terms of Service governs how they change.
Where a required action costs money. If we require an action that costs you money on equipment in coverage, we will either perform it at our cost, supply the parts at our cost, or credit you for it. We will not use a bulletin to move our maintenance costs onto you mid-coverage.
8. Your responsibilities
Coverage depends on you doing the following.
Keep telemetry flowing. Section 11 explains what happens if it stops. Everything about this warranty — accrual, claim adjudication, the evidence that a failure was covered — depends on it.
Operate inside the Operating Envelope in Section 7.
Protect your own Site. The Wright One portal is a monitoring and reporting tool. It is not a life-safety system, a fire detection or suppression system, or a substitute for physical protection. You will maintain protection appropriate to the value at risk — thermal cutouts and over-temperature protection, fire detection and suppression, electrical protection, and physical inspection — regardless of what the portal shows, and regardless of whether protective shutdown under Section 2.3 is enabled.
Either leave protective shutdown enabled, or act on our notices yourself. One or the other has to be true. Section 2.5 sets out the second path and what it requires of you.
Keep a monitored contact who can act. If you have turned protective shutdown off, our notices are the whole mechanism. Section 2.5 covers what happens if nobody is receiving them.
Act on alerts. Where we alert you to a condition that threatens a Covered Component, act on it within a reasonable time. Sections 2.2 and 2.5 set out what happens if you do not.
Complete required actions. Where we issue a Service Bulletin under Section 7.6 covering your equipment, complete the required action by its deadline.
Tell us when things change. Move equipment to a different Site, change firmware, change cooling, convert to immersion, or resell — tell us. Coverage is scoped to the machine as certified and the Site as recorded.
Keep the serial legible and matched to its certificate.
Report failures promptly — see Section 10.
9. What is not covered
This warranty does not cover:
Components - anything other than the Covered Components in Section 2; - normal end-of-service-life fan wear, as described in Section 2.1; - the component identified in a Qualifying Failure Notice you did not act on, and damage to other Covered Components caused by that failure, as described in Section 2.5; - any failure occurring while coverage was suspended under Section 2.5 or Section 11.3; - any failure attributable to a condition that arose or worsened while coverage was suspended, even where it appears after the machine has requalified, as described in Section 2.7; - any loss of performance occurring while coverage was suspended — the requalified condition is the covered baseline (Section 2.7);
Physical and environmental - physical damage — impact, crushing, dropping, mishandling, or damage in transit after delivery to you; - liquid, moisture and corrosion damage, including condensation, flooding, roof leaks and washdown; - conversion to immersion or hydro cooling, and any failure after such conversion; - damage from dust, particulate, smoke, salt air or corrosive atmosphere; - damage from ambient conditions outside Section 7.2;
Electrical - damage from power events outside the unit — surge, brownout, over- or under-voltage, phase loss, incorrect input voltage, lightning, improper grounding, or unstable supply; - damage from improper installation of electrical infrastructure at the Site;
Configuration and firmware - failures caused by operation outside the Operating Envelope, subject to the causation rule in Section 7.4; - failures caused by unauthorized firmware, tuning profiles, or disabled thermal protection, subject to the same causation rule; - failure of a firmware installation or update to complete, where the operation was performed by you or by a third party, including a device left inoperable by an interrupted flash;
Other - unauthorized modification, repair or disassembly, where causally connected to the failure claimed; - normal wear, cosmetic damage, and declining performance that is not a component failure; - equipment whose serial number has been removed, altered or made illegible, or which cannot be matched to a WrightProof certificate; - theft, loss, vandalism, war, civil unrest, and acts of God; - failures arising from a mining pool, network, protocol change or difficulty change — these are not component failures; - any claim submitted after the Coverage Period ended, or later than the window in Section 10.
9.1 Firmware operations we perform
Where we install or update firmware on your equipment through the portal, and that operation leaves the device inoperable, we will restore it at our cost — re-flashing, servicing or replacing the control board as necessary — and that restoration does not count against the ceilings in Section 5.1. This does not apply where the operation failed because of a condition in your equipment, network or power supply that we did not cause.
10. How to make a claim
Submitting a claim is free.
- Open a claim in the portal — select the machine by serial number and describe the symptom. Claims must be submitted during the Coverage Period, and within 30 days of the failure or of when you reasonably should have noticed it.
- Give us what we need — diagnostic logs, photographs, and reasonable access. We may request a diagnostic upload from the machine.
- We triage and attribute — we review the telemetry record, classify the failure mode, and determine whether the fault is with the machine, the Site, curtailment, or another cause.
- We tell you the outcome and why — including the attribution evidence for your claim.
- We remedy it under Section 5, or explain the basis for a denial and point to the specific record we relied on.
Where telemetry or evidence for the relevant period is unavailable, we adjudicate on the record we have, applying Section 6.1.
10.1 If you disagree with us
Our determination of a claim is not final or binding on you. You may contest it in the portal, provide additional information, and ask for review by a person not involved in the original decision. Nothing in this warranty limits any right you have to dispute our decision, and nothing requires you to exhaust our internal process before doing so.
11. Telemetry, and what we provide free
Continuous telemetry from covered equipment is a condition of coverage, because we cannot assess a claim on a machine we cannot observe.
11.1 Everything you need to meet that condition is free
These services are provided to you free of charge under this warranty, and remain available even if you hold no credits, owe us money, or have had paid features suspended:
- telemetry ingestion and monitoring for your covered equipment, including the Wright One Agent;
- live telemetry for the most recent 24 hours, and 7 days of telemetry history;
- your WrightProof certificate and score;
- real-time fault and imminent-failure alerts for equipment in coverage;
- fault attribution results for your own equipment;
- warranty claim submission, claim status and claim history; and
- your accrued-days counter and expiry date.
We may add to this list. We will not remove anything from it for equipment already in coverage.
11.2 Coverage does not depend on what you pay us
Your warranty coverage does not lapse, terminate, shorten or become void because your Wright One credit balance is zero, because an invoice is unpaid, or because paid portal features have been suspended. What non-payment affects is access to paid portal functionality. Coverage is not for sale and cannot be lost by not buying anything.
11.3 If telemetry stops
Protective shutdown under Section 2.3 depends on the same connection. The two conditions of coverage — telemetry flowing, and protective shutdown enabled — are the same requirement seen from two sides: we must be able to see the machine, and we must be able to reach it.
If a covered machine stops reporting for more than 7 consecutive days, we will notify you. You then have 30 days to restore telemetry, and coverage continues throughout that period.
If telemetry is not restored within those 30 days, coverage for that machine is suspended — not terminated. Days without telemetry never accrue.
Coming back. Section 2.6 governs resumption. A gap of 7 days or less resumes on restoration; a longer gap requires the machine to requalify, because a machine we could not see for weeks may have been running in a condition we would have acted on. Section 2.7 explains what requalification does and does not settle.
11.4 If we can’t see your machine because something changed
Manufacturer interfaces, firmware versions and management software change, and support for older equipment sometimes lapses. If a change on your side or by a third party stops telemetry reaching us, Section 11.3 applies — we will tell you when we notice, and you have 30 days to restore it.
12. Manufacturer warranties
This warranty is separate from, and additional to, any manufacturer warranty. We make no representation that any manufacturer warranty on your equipment is in force, transferable, or unaffected by anything.
Installing non-manufacturer firmware commonly voids a manufacturer’s warranty. So can opening the unit, replacing components, or converting to immersion. If a manufacturer warranty matters to you, confirm its terms before authorizing any change — including changes made through the Wright One portal.
We are not liable for the loss of a manufacturer warranty, or for any consequence under your financing, lease or insurance arrangements arising from a change to your equipment.
13. Transferring coverage
Remaining coverage transfers with the equipment to a subsequent owner, provided:
- the transfer is recorded in the portal, with the new owner’s account and the machine’s serial number;
- the new owner accepts the Wright One Terms of Service and this Limited Warranty;
- the transfer fee of $15 per unit is paid; and
- telemetry is restored under the new owner’s account within the period in Section 11.3.
The transferee receives the remaining Days of Covered Operation and the original 7-month outside limit measured from the original delivery date. Transfer does not restart, extend or refresh coverage.
Coverage does not transfer automatically when you sell equipment. If the transfer is not recorded, coverage stays with the original owner and lapses when telemetry stops. Your Wright One account, credit balance and portal subscription do not transfer with the equipment.
14. Disclaimers
THIS LIMITED WARRANTY IS THE ONLY WARRANTY WRIGHT ONE GIVES ON THE EQUIPMENT. TO THE FULLEST EXTENT PERMITTED BY LAW, WRIGHT ONE DISCLAIMS ALL OTHER WARRANTIES, EXPRESS, IMPLIED AND STATUTORY, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, ANY IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE, ANY WARRANTY OF TITLE OR NON-INFRINGEMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING, COURSE OF PERFORMANCE OR USAGE OF TRADE.
WHERE AN IMPLIED WARRANTY CANNOT BE DISCLAIMED UNDER APPLICABLE LAW, IT IS LIMITED IN DURATION TO THE COVERAGE PERIOD OF THIS LIMITED WARRANTY. SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THAT LIMITATION MAY NOT APPLY TO YOU.
WRIGHT ONE DOES NOT WARRANT THAT THE EQUIPMENT WILL ACHIEVE ANY PARTICULAR HASHRATE, EFFICIENCY, UPTIME, REVENUE, PROFITABILITY OR USEFUL LIFE, OR THAT IT WILL PERFORM AT ANY SITE AS IT PERFORMED DURING CERTIFICATION.
15. Your remedies, and the limits on them
15.1 Exclusive remedy
REPAIR OR REPLACEMENT UNDER SECTION 5 IS YOUR SOLE AND EXCLUSIVE REMEDY FOR BREACH OF THIS LIMITED WARRANTY.
15.2 If that remedy fails
IF WRIGHT ONE IS UNABLE TO REPAIR OR REPLACE A COVERED COMPONENT WITHIN A REASONABLE TIME AFTER A REASONABLE NUMBER OF ATTEMPTS, YOUR REMEDY IS A REFUND OF THE PRICE YOU PAID FOR THE AFFECTED UNIT, LESS A REASONABLE ALLOWANCE FOR THE USE YOU HAVE HAD OF IT, ON RETURN OF THE UNIT TO US.
15.3 Excluded damages
TO THE FULLEST EXTENT PERMITTED BY LAW, WRIGHT ONE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR ANY OF THE FOLLOWING HOWEVER CHARACTERIZED AND WHETHER DIRECT OR INDIRECT:
- LOST OR REDUCED HASHRATE;
- LOST, DELAYED, REDUCED OR FORFEITED BLOCK REWARDS, TRANSACTION FEES OR MINING POOL PAYOUTS;
- LOST OR DIMINISHED CRYPTOCURRENCY, OR LOSS ARISING FROM A CHANGE IN THE PRICE OF ANY CRYPTOCURRENCY OR IN NETWORK DIFFICULTY OR HASHPRICE BETWEEN A FAILURE AND ITS REMEDY;
- LOST MINING, HOSTING OR COLOCATION REVENUE, OR LOST PROFITS OR REVENUE OF ANY KIND;
- FOREGONE OR REPAID CURTAILMENT, DEMAND-RESPONSE OR ANCILLARY-SERVICES PAYMENTS;
- ELECTRICITY, HOSTING, FREIGHT OR LABOR COSTS INCURRED DURING A PERIOD OF IMPAIRED, HALTED OR UNPRODUCTIVE OPERATION;
- PENALTIES OR LIABILITIES UNDER YOUR HOSTING, POWER, FINANCING, LEASE OR INSURANCE ARRANGEMENTS;
- REDUCED USEFUL LIFE OF EQUIPMENT;
- LOSS OF DATA, LOSS OF GOODWILL, OR COST OF SUBSTITUTE EQUIPMENT OR SERVICES.
THIS APPLIES WHETHER IN CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, AND WHETHER OR NOT WRIGHT ONE WAS ADVISED OF THE POSSIBILITY. IT IS INDEPENDENT OF THE REMEDIES IN SECTIONS 15.1 AND 15.2 AND SURVIVES ANY FAILURE OF THEIR ESSENTIAL PURPOSE.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THIS LIMITATION MAY NOT APPLY TO YOU.
15.4 Cap
TO THE FULLEST EXTENT PERMITTED BY LAW, WRIGHT ONE’S TOTAL LIABILITY UNDER THIS LIMITED WARRANTY FOR ANY UNIT OF EQUIPMENT WILL NOT EXCEED THE PRICE YOU PAID FOR THAT UNIT. Amounts paid under this Limited Warranty count toward the aggregate liability cap in the Wright One Terms of Service.
16. Your other rights
This Limited Warranty gives you specific legal rights. You may also have other rights that vary by state. Nothing in this warranty limits any right you have that cannot be limited by agreement under applicable law.
17. General
Relationship to other documents. This Limited Warranty governs warranty coverage. The Wright One Terms of Service govern the portal, the Agent, credits, data and other services. Where the two differ on warranty scope, duration, remedies or exclusions, this Limited Warranty controls.
No modification by anyone else. No reseller, dealer, employee or agent may modify this warranty or make any additional promise about it. Only a written amendment signed by an officer of Wright One can change it, and no change reduces coverage for equipment already delivered and enrolled.
Time. All periods, accruals and deadlines are calculated in Coordinated Universal Time (UTC).
Governing law and disputes. Texas law governs. The dispute provisions in the Wright One Terms of Service — notice and informal resolution, venue, jury waiver, and the limitations period — apply to any dispute under this Limited Warranty.
Contact. contact@wrightfan.com · Wright One, Inc., 11021 Avery Station Loop, Austin, TX 78717
| Version | Date | Change | By |
|---|---|---|---|
| 2.5 | August 19, 2026 | Protective shutdown opt-out no longer costs coverage. Replaced blanket suspension with the Qualifying Failure Notice regime (§2.5): operators who cannot grant shutdown authority keep coverage by acting on our pre-failure notices. Notice validity conditions drafted as preconditions on Wright One’s ability to deny, not as accuracy representations. Added delivery-confirmation requirement, good-faith-action safe harbour, extension procedure, and a suspension backstop where no contact is receiving notices. | Justin McAfee |
| 2.4 | August 19, 2026 | Added requalification on resumption (§2.6) — machines out of coverage for more than 7 days must pass a telemetry health check against certified and pre-suspension baselines before coverage restarts. Added the baseline-reset and latent-damage rules (§2.7). Applied the same mechanic to telemetry-loss suspension (§11.3) and added matching exclusions (§9). | Justin McAfee |
| 2.3 | August 19, 2026 | Disabling protective shutdown now suspends coverage for the affected equipment while it is off, with a required in-product confirmation and a recorded acknowledgment (§2.5). Added to exclusions (§9) and to customer responsibilities (§8). | Justin McAfee |
| 2.2 | August 19, 2026 | Protective shutdown right — we may throttle or stop a machine to prevent covered damage (§2.3), stated expressly as a right and not a duty (§2.4), with a Site-level opt-out (§2.5). Added Service Bulletins and required operating actions applying to equipment already in coverage (§7.6). Expanded customer responsibilities to include acting on alerts and completing required actions (§8). | Justin McAfee |
| 2.1 | August 19, 2026 | Fans added as a Covered Component (§2). Added wear-item distinction and fan alerting (§2.1); consequential-damage rule where a covered fan failure causes a thermal excursion (§2.2), with a matching limit on the causation rule in §7.4; normal end-of-life fan wear added to exclusions (§9). | Justin McAfee |
| 2.0 | August 19, 2026 | Restructured for publication in-account, with an at-a-glance summary. Added: what this warranty is not (§3); measurement hierarchy and 5% tolerance (§6); Site conditions and firmware conditions in the Operating Envelope (§7.2–7.3); customer responsibilities including independent site protection (§8); expanded exclusions covering electrical, environmental, firmware-flash and pool/protocol causes (§9); Wright One-performed firmware operations restored at our cost (§9.1); telemetry loss from third-party change (§11.4); manufacturer warranty interaction (§12); coverage does not transfer automatically (§13); mining-specific damage exclusions (§15.3); version-governs rule (§1). | Justin McAfee |
| 1.1 | — | Per-claim ceiling restructured; 85% uptime framing added. | Justin McAfee |
| 1.0 | — | First issue. | Justin McAfee |